Refund Policy

Last updated: September 13, 2025

At Arkade Hair, customer satisfaction is important to us. If you're not completely happy with your purchase, please review our returns and refund policy below.

Return Eligibility

To be eligible for a return:

Items must be unopened, unused, and in their original packaging
Items must be returned within 14 days of delivery
You must provide proof of purchase (e.g., order number or receipt)

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

Hair extensions that have been worn, opened, or tampered with
Wigs that have been styled, cut, or altered
Hair care products that have been opened or used
Sale items or gift cards

⚠️ This policy is in place for hygiene and safety reasons. We reserve the right to refuse returns that do not meet these standards.

Exchanges

If you received a defective or incorrect item, please contact us within 3 days of delivery. We’ll gladly exchange the item or offer a store credit.

How to Request a Return

Email us at info@arkadehair.com with your:
- Order number
- Reason for return
- Photos (if product is damaged or incorrect)
If your return is approved, we will provide return instructions.

Returns must be shipped at the customer’s expense unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected:

We will notify you by email of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method within 5–7 business days

Please note: original shipping fees are non-refundable

Late or Missing Refunds

If you haven’t received your refund:

Check your bank or card provider again
Then contact your bank — processing times can vary
If you've done all of this and still haven’t received it, please contact us at info@arkadehair.com

Need Help?

We’re here to help. If you have any issues with your order or have questions about our return process, email us at:

info@arkadehair.com